Wristband Activation

FAQS

• Received a damaged wristband?

  Reach out to wcsmokeout@lettuce.com with proof of receipt, image of the damaged wristband, and your confirmation number. 

• Waiting on your wristband?

  The tracking link you received from FrontGate will have the most up-to-date information. If you still have not received your wristband by festival weekend, you may pick up a replacement at the Box Office. 

• Box Office Hours

  Thursday 7/13: 10:00 am-9:00 pm
  Friday 7/14: 11:00 am-9:00 pm
  Saturday 7/15: 11:30 am-9:00 pm
  Sunday 7/16: 11:00 am-9:00 pm

• How do I get my wristbands?

  All wristbands will be shipped to the address provided in the weeks leading up to Windy City Smokeout. Tracking will be sent to you once your package has shipped.

• How do I register my wristband?

  Head to the link below and follow the instructions!

  Wristband Registration

• I have issues registering my wristbands. Help?

  For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

• Do I need a wristband?

  Yes, your wristband is your ticket and will need to be worn to be admitted to the festival.

• How do I add Smokeout Cashless?

  Simply register for Smokeout Cashless to make payments at food and beverage vendors, merch and other locations around the park without having to carry around your credit or debit cards. Please note, Discover is not accepted.

• Can I pick up my wristbands before the festival to avoid will call lines?

  We will have an off-site box office at Bub City River North (435 North Clark Street) on Tuesday, July 11: 1:00 PM - 6:00 PM for guests to pick up their wristbands. Please bring a valid photo ID.