FAQs

Tickets

• Where can I pick up my tickets

  Stay tuned for more information closer to the festival!

• Is re-entry allowed with my wristband?

  Re-entry is allowed. All wristbands are non-transferable.

• Help! I have a problem with my ticket

  For any ticketing issues, address changes or ticket upgrades, please call 888.512.SHOW (7469) or visit http://support.frontgatetickets.com/ For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

  Reach out to wcsmokeout@leye.com for all other questions

Wristbands

• Do I need a wristband?

  The Windy City Smokeout is a completely cashless event. You will be able to load credit card information on wristbands or use credit cards.

  Load cash onto your wristband.

• How do I get my wristbands?

  All wristbands will be shipped to the address provided in the weeks leading up to Windy City Smokeout. Tracking will be sent to you once your package has shipped. Please stay tuned to Windy City Smokeout social media regarding the status of your wristbands.

  Still haven't received your wristbands?

• I have issues registering my wristbands. Help?

  For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

• How do I add Smokeout Cashless?

  Simply register for Smokeout Cashless to make payments at food and beverage vendors, merch and other locations around the park without having to carry around your credit or debit cards. Please note, Discover is not accepted.

  Register for Smokeout Cashless

Prohibited Items

Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

• What am I not allowed to bring?

  Below is a list of our prohibited items:
  
  - Professional cameras or GoPro's.
  - Weapons of any kind (Including fireworks or explosives)
  - Illegal or illicit substances of any kind
  - Backpacks and hard-sided bags, along with any other bags (including briefcases, luggage, purses and diaper bag) that are larger than 14"x14"x6" in size. Single-compartment drawstring and fashion backpack purses will be permitted.
  - Glass containers and metal aerosol cans (Including sunscreen)
  - Outside food or drinks (Free water will be available)
  - Bicycles, skateboards, scooters or personal motorized vehicles
  - Carts, tents, or chairs of any kind
  - Hard-sided coolers
  - Pets (Except service dogs)
  - No unauthorized/unlicensed vendors allowed
  - No unauthorized solicitations, handbills, sampling, give-aways, etc
  
  

Directions

• Where is the festival located?

  We are located in the United Center Parking Lot C at 1901 West Madison St. Chicago, IL 60612.

• Where is the festival entrance?

  The entrance is located at Madison and Paulina.

• Can I park at the United Center?

  Guests can park right at the United Center. Visit the link below for more information at parking at the United Center

  United Center Parking Information

• Do you have a rideshare partner?

  Get to and from the festival with Uber, the Official Ride of the Windy City Smokeout. With convenient pick-up and drop-off locations located near the festival gates at Madison and Wood. Get to the fest quickly and get home safe, leave the driving to Uber.

• Will there be street closures?

  Madison street will be closed from Damen to Paulina. Wood Street will be closed for vehicular traffic from Madison to Warren but pedestrians can access the entrance gates via Wood. Warren will be closed from Damen to Wood. There is no pedestrian access to Warren at Damen on Wood.

Miscellaneous

• What do I do in an emergency situation?

  In the event of a medical emergency, security issue or lost child please text 847-260-9992 and alert the nearest security personnel of the situation immediately.

• What time do the gates open?

  Gates will be open at 2pm on Friday and at 12pm on Saturday and Sunday.

• Is the festival ADA friendly?

  We have a dedicated ADA section at the festival. Any of our guests in attendance covered under ADA will be admitted.

• Do you have a lost and found?

  Yes, our last and found is located at Will Call.

• Are you family friendly?

  All ages are welcome at the festival. Children 10 and under will be admitted at no charge (Excluding VIP area. Any guest accompanying a child in the VIP section must purchase a VIP ticket for that child). Strollers are welcome.

• What if I am a nursing mother?

  Enter the United Center at Gate 2 or 3. There will be private rooms available across from section 115 on the concourse level.