FAQs

Smokeout 2020 Will Not Be Taking Place

• Why are you cancelling?

  It is in the best interest for the health and safety of our guests, artists, and employees to postpone the festival until the COVID-19 pandemic subsides and it is safe to have a large gathering in a public place.

• When is the next festival?

  Pending the public health situation allows, we will hold the festival on July 9 - 11, 2021.
  

• Who is performing in 2021?

  Our headliners Darius Rucker, Dierks Bentley and Jon Pardi are confirmed to return for Smokeout 2021. Additionally, we will welcome back Randy Rogers Band, Morgan Evans, Tyler Booth, and Larry Fleet. Stay tuned to our Instagram for more updates as we will be working on confirming additional artists for Smokeout 2021.

• What if the festival doesn’t happen in 2021 due to COVID?

  We remain optimistic and hopeful that we will be able to put on Smokeout in 2021. As always, we will keep you up to speed with any updates and decisions on the future of the festival via social media and our website.
  

• How do I keep my tickets?

  Please visit our ticketing page at windycitysmokeout.frontgatetickets.com
  to select the option to hold on to your tickets.

• What if I didn’t receive an email confirmation for my refund/keep my tickets selection?

  Please contact our ticketing company FrontGate Tickets. They can be reached by calling 888.512.SHOW (7469) or visiting support.frontgatetickets.com/.

• What do VIP ticket holders get if we choose to keep our tickets?

  VIP ticket holders will be locked in to the lowest ticketing price for next year. Each 1-day VIP pass will receive $30 for food and beverage on their wristbands, and each 3-day pass will receive $100. Also, for each ticket you keep, we will donate a meal to first responders through our partner FEED Chicago.
  

• What do GA ticket holders get?

  GA ticket holders will be locked in to the lowest ticketing price for next year. Each GA pass will receive $10 per day food and beverage ticket. Also, for each ticket you keep, we will donate a meal to first responders through our partner FEED Chicago.

• How do I get my refund?

  Please visit our ticketing page at windycitysmokeout.frontgatetickets.com to request a full refund for your 2020 Smokeout tickets. Instructions for this are on our homepage.
  

• Can I upgrade my tickets?

  As this time we are not handling any ticket upgrade requests for next year’s festival.
  

• Can I buy a ticket for 2021?

  At this time we are not selling tickets for next year’s festival. Stay tuned to our Instagram for updates on ticket sales for next year!
  

• I don’t know what I’m doing in 2021. Can I keep my ticket now and request a refund later?

  Unfortunately all refunds have to be processed within the next 30 days.