FAQs

Do NOT purchase tickets from other third party sites or people. They are not authorized sellers and we can not guarantee the legitimacy of tickets. To be safe, you should only purchase through our website or the Ticketmaster Verified Ticket Exchange.

Ticketmaster Resale Site

For any ticketing issues, address changes or ticket upgrades, please email FrontGate Tickets at order-support@frontgatetickets.com Please include in your email: the name of your event and city in the subject line, your 8-digit Order ID, the last 4 digits of the card used to purchase, the telephone number listed on your order and a brief summary of how we can assist you.

Reach out to wcsmokeout@leye.com for all other questions

VIP
- Elevated and Shaded Viewing Areas
- Air conditioned bathrooms
- Access to private cash bars
- Complimentary mobile charging stations
- Official Windy City Smokeout Welcome gift


Platinum
- Deluxe Climate Controlled Upper Deck and Shaded Viewing Areas
- Stage Pit Viewing Access
- Top shelf beer/wine/cocktails included
- VIP parking access with golf cart service to and from festival grounds
- Air conditioned bathrooms
- $25 BBQ Bucks preloaded onto wristbands
- Curated BBQ service in private dining area

Tickets cover admission to the festival, any food/drink is an additional cost. Vendors sell main items for around $9-$20 and side items for around $7.

Children 10 and under will be admitted at no charge (excluding VIP area). Any guest accompanying a child in the VIP section must purchase a ticket for that child.

All group inquiries are handled by our Special Events Team. Send a note to wcsparties@leye.com!

No, we do not.

We are located in the United Center Parking Lot C at 1901 West Madison St. Chicago, IL 60612.

The entrance is located at Madison and Wood.

We will have parking on site at the United Center in Lots D, J and K available for $29. Handicap parking is available in Lot H.

Get to and from the fest safely with our convenient Uber pick-up and drop-off, located in Lot E (east of Wood Street, on the North side of Madison).

We have an ADA accessible entrance and viewing section, as well as restrooms.

Yes, all service animals are allowed to be on festival grounds.

All ages are welcome at the festival. Children 10 and under will be admitted at no charge (Excluding VIP area. Any guest accompanying a child in the VIP section must purchase a VIP ticket for that child). Strollers are welcome.