FAQs

Safety Plan

• How are you handling the COVID-19 situation?

  Please view our full Safety Plan at the link below.

  View The Windy City Smokeout Safety Plan

• How do I show proof of vaccination or negative COVID-19 PCR test result to gain entry to the festival?

  Windy City Smokeout has partnered with Health Pass by CLEAR, which provides a secure, digital proof of COVID-related health insights via free mobile app. Complete your health screening with Health Pass by CLEAR ahead of time and enter the CLEAR Fast Lanes! Download the app and use the Health Pass Order Code "WCSmokeout" to get started.

  Download the Health Pass app by CLEAR

• When should I get the app?

  For the most efficient entry possible, every attendee should enroll with CLEAR before the event to complete their COVID-19 pre-screening. Once your vaccination card or negative test has been uploaded to the platform, it can typically take between 1 - 2 hours for your status to be verified. We encourage all attendees to complete this process at least 24 hours before the event.

• Having trouble with the Health Pass app?

  Get in touch with the team at CLEAR at clientservices@clearme.com.

• Do I need to get the app?

  In addition to Health Pass, we will also accept physical vaccination cards or physical proof of negative test results. You will still have to complete a health screening survey with the help of one of our team members and show a physical copy of your vaccine or negative test when you get to the front gate.
  
  

Previous Ticket Holders

• I opted to keep my tickets from last year. What do I need to do to get them?

  You don't need to do anything else! Your wristband will be shipped to you via USPS. You will receive an email when your wristband ships and be provided with a tracking number for your order.
  

• How will I receive my food and drink credit?

  Your wristband will come preloaded with your BBQ bucks when they arrive in the mail. GA passholders will receive $10 per day. VIP passholders will receive $30 per day. 3-Day VIP passholders will receive $100.

Tickets

• Is re-entry allowed with my wristband?

  Re-entry is allowed. All wristbands are non-transferable.

• Help! I have a problem with my ticket

  For any ticketing issues, address changes or ticket upgrades, please call 888.512.SHOW (7469) or visit http://support.frontgatetickets.com/ For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

  Reach out to wcsmokeout@leye.com for all other questions

• Can I buy my tickets from third party sites like Vivid Seats?

  Do not purchase tickets from third party sites as they are not authorized sellers and we can not guarantee the legitimacy of tickets. To be safe, purchase through our website.

Wristbands

• How do I get my wristbands?

  All wristbands will be shipped to the address provided in the weeks leading up to Windy City Smokeout. Tracking will be sent to you once your package has shipped.

• How do I register my wristband?

  Head to the link below and follow the instructions!

  Wristband Registration

• I have issues registering my wristbands. Help?

  For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

• Do I need a wristband?

  Yes, your wristband is your ticket and will need to be worn to be admitted to the festival.

• How do I add Smokeout Cashless?

  Simply register for Smokeout Cashless to make payments at food and beverage vendors, merch and other locations around the park without having to carry around your credit or debit cards. Please note, Discover is not accepted.

Prohibited Items

Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

• What am I not allowed to bring?

  Below is a list of our prohibited items:
  
  - Professional cameras or GoPro's.
  - Weapons of any kind (Including fireworks or explosives)
  - Illegal or illicit substances of any kind
  - Backpacks and hard-sided bags, along with any other bags (including briefcases, luggage, purses and diaper bag) that are larger than 14"x14"x6" in size. Single-compartment drawstring and fashion backpack purses will be permitted.
  - Glass containers and metal aerosol cans (Including sunscreen)
  - Outside food or drinks (Free water will be available)
  - Bicycles, skateboards, scooters or personal motorized vehicles
  - Carts, tents, or chairs of any kind
  - Hard-sided coolers
  - Pets (Except service dogs)
  - No unauthorized/unlicensed vendors allowed
  - No unauthorized solicitations, handbills, sampling, give-aways, etc
  
  

Directions

• Where is the festival located?

  We are located in the United Center Parking Lot C at 1901 West Madison St. Chicago, IL 60612.

• Where is the festival entrance?

  The entrance is located at Madison and Paulina.

Miscellaneous

• What do I do in an emergency situation?

  In the event of a medical emergency, security issue or lost child please text 847-260-9992 and alert the nearest security personnel of the situation immediately.

• What time do the gates open?

  Gates will be open at 4pm on Thursday, 2pm on Friday, 1pm on Saturday and 12pm on Sunday.

• Is the festival ADA friendly?

  All ADA guests will be upgraded to VIP passes. VIP sections provide seating as well as elevated views of the stage. Please visit Guest Services upon arrival to swap in your GA pass for a VIP pass.

• Do you have a lost and found?

  Yes, our last and found is located at Will Call.

• Are you family friendly?

  All ages are welcome at the festival. Children 10 and under will be admitted at no charge (Excluding VIP area. Any guest accompanying a child in the VIP section must purchase a VIP ticket for that child). Strollers are welcome.

• Do you have a hotel sponsor?

  We have partnered with Aloft Hotel and Fairfield by Marriot in River North to offer our attendees a discounted rate on rooms during the festival.

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