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Windy City Smokeout

SAVE THE DATE
JULY 10-12, 2020

FAQ

EVENT LOCATION:

United Center Parking Lot C. 1901 West Madison St. Chicago, IL 60612

STREET CLOSURES

*PLEASE MAKE NOTE OF STREET CLOSURES. MADISON STREET WILL BE CLOSED FROM DAMEN TO PAULINA. THERE IS NO PEDESTRIAN ENTRANCE ON DAMEN. THE FESTIVAL ENTRANCE IS AT PAULINA & MADISON. WOOD STREET WILL BE CLOSED FOR VEHICULAR TRAFFIC FROM MADISON TO WARREN BUT PEDESTRIANS CAN ACCESS THE ENTRANCE GATES THROUGH WOOD. WARREN WILL BE CLOSED FROM DAMEN TO WOOD. THERE IS NO PEDESTRIAN ACCESS TO WARREN AT DAMEN OR WOOD.

GATES OPEN:

Friday – Gates open at 2pm
Saturday – Gates open at 12pm
Sunday – Gates open at 12pm

BOX OFFICE HOURS & LOCATION:

Box Office Location: The United Center at Madison & Wood
Box Office Hours:
Friday, July 12th – 12:30pm-9pm
Saturday, July 13th – 11am-9pm
Sunday, July 14th – 11am-9pm

TICKET PICK-UP LOCATIONS & HOURS:

Monday, July 8th from 5:30pm – 7:30pm at Federales. Located at 180 North Morgan Street.

Tuesday, July 9th from 5:30pm – 7:30pm at West End. Located at 1326 West Madison Street.

Wednesday, July 10th from 5:30pm – 7:30pm at WhirlyBall (with live music). Located at 1825 West Webster Avenue.

Thursday, July 11th from 11:00am – 7:00pm at Bub City River North. Located at 435 North Clark Street.

RE-ENTRY/INS & OUTS & WRISTBAND POLICY:

Re-entry is allowed.  All wristbands are non-transferable.

TICKETING ISSUES OR QUESTIONS:

For any ticketing issues, address changes or ticket upgrades, please call 888.512.SHOW (7469) or visit http://support.frontgatetickets.com/

For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

Please reach out to wcsmokeout@leye.com for all other questions!

IMPORTANT FESTIVAL INFORMATION:

The Windy City Smokeout is a completely cashless event. You will be able to load credit card information on wristbands or use credit cards. You can load cash onto your wristband here.

RECEIVING YOUR WRISTBANDS:

All wristbands will be shipped to the address provided in the weeks leading up to Windy City Smokeout.  Tracking will be sent to you once your package has shipped.  Please stay tuned to Windy City Smokeout social media regarding the status of your wristbands.  If you do not receive your wristbands by the time you are headed to the event, please visit http://support.frontgatetickets.com/

REGISTERING YOUR WRISTBAND & SMOKEOUT CASHLESS:

Register your wristbands here! For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

ADDING SMOKEOUT CASHLESS:

Simply register for Smokeout Cashless to make payments at food and beverage vendors, merch and other locations around the park without having to carry around your credit or debit cards. Please note, Discover is not accepted.

If you forgot to set up cashless options, click here.

TICKET DIFFERENCES

GENERAL ADMISSION TICKET:

Over 15 live music performances

Access to BBQ from 20 of the world’s best pitmasters

Bars and concessions throughout the festival grounds with cashless availability

Children 10 & under allowed in free

Commemorative cashless wristband

In and out privileges

VIP EXPERIENCE:

Access to elevated stage VIP areas with great views

Dedicated festival entrance line

On site concierge

Relaxed seating

Full bar available for purchase

Private restrooms

Access to all general admission areas

EMERGENCY SITUATIONS

In the event of a medical emergency, security issue or lost child please text (847) 260-9992.

LOST & FOUND

The lost and found is located at the Will Call.

ALLOWED & PROHIBITED ITEMS

Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

Bag Check: The United Center will be opening the bag check trailer in Lot J for the event days.

THE FOLLOWING ITEMS ARE NOT ALLOWED AT THE WINDY CITY SMOKEOUT:

Professional cameras or GoPro’s.

Chairs

Weapons of Any Kind, including Fireworks or Explosives of Any Kind

Illegal or Illicit Substances of Any Kind

Windy City Smokeout prohibits all backpacks and hard-sided bags, along with any other bags (including briefcases, luggage, purses and diaper bags) that are larger than 14”x14”x6” in size. Single-compartment drawstring bags and fashion backpack purses will be permitted. Please note that all approved bags are subject to inspection upon entry.

Glass Containers and Metal Aerosol Cans, including Sunscreen in Aerosol Cans

Outside Food or Drinks (Free water will be available)

Skateboards, Scooters or Personal Motorized Vehicles

Bicycles Inside Festival Grounds

Carts, Tents & Chairs of Any Kind

Hard-Sided Coolers

Pets (except Service Dogs)

No Unauthorized/Unlicensed Vendors Allowed. No Unauthorized Solicitations, Handbills, Sampling, Give-Aways, etc.

PLANNING YOUR TRIP

UBER

Get to and from the festival with Uber, the Official Ride of the Windy City Smokeout. With convenient pick-up and drop-off locations located near the festival gates at Madison and Wood. Get home safe, leave the driving to Uber!

CHILDREN

The festival is family-friendly. All ages welcome.

Children 10 and under will be admitted at no charge (excluding VIP area).

Any guest accompanying a child in the VIP section must purchase a VIP ticket for that child.

Strollers are welcome.

NURSING MOTHERS

Enter the United Center at Gate 2 or 3. There will be private rooms available across from section 115 on the Concourse Level.