Windy City Smokeout

Save the Dates
July 12-14, 2019

FAQ

EVENT LOCATION:

560 W Grand Ave., Chicago, IL 60654

Box office located on Grand Avenue across the street from the Main Entrance.

GATES OPEN:

Friday – Gates open at 2pm
Saturday – Gates open at 12pm
Sunday – Gates open at 12pm

BOX OFFICE HOURS & LOCATION:

Friday, July 13th  12:30pm-9pm
Saturday, July 14th 9:30am-9pm
Sunday, July 15th 9:30am-9pm

Box office located on Grand Avenue across the street from the Main Entrance.

TICKET PICK-UP LOCATIONS & HOURS:

Your will call wristbands are available for pick up at the locations below. Grab your wristbands and then stay a while to enjoy Smokeout specials throughout the week.

Tuesday 7/10 – Bub City

River North:12pm – 7pm

Rosemont: 6pm – 9pm*

*Stick around for a free Country in the Park show too!

Wednesday 7/11 – Bub City

River North: 12pm – 7pm

Thursday 7/12 – Bub City

River North: 12pm – 5pm

If you do not pick up your wristbands prior to the festival, you can collect your wristbands at the will call tent the weekend of the festival.

RE-ENTRY/INS & OUTS & WRISTBAND POLICY:

Re-entry is allowed.  All wristbands are non-transferable.

TICKETING ISSUES OR QUESTIONS:

For any ticketing issues, address changes or ticket upgrades, please call 888.512.SHOW (7469) or visit http://support.frontgatetickets.com/

For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

Please reach out to wcsmokeout@leye.com for all other questions!

IMPORTANT FESTIVAL INFORMATION:

The Windy City Smokeout is a completely cashless event. You will be able to load credit card information on wristbands or use credit cards. You can load cash onto your wristband here.

RECEIVING YOUR WRISTBANDS:

All wristbands will be shipped to the address provided in the weeks leading up to Windy City Smokeout.  Tracking will be sent to you once your package has shipped.  Please stay tuned to Windy City Smokeout social media regarding the status of your wristbands.  If you do not receive your wristbands by the time you are headed to the event, please visit http://support.frontgatetickets.com/

REGISTERING YOUR WRISTBAND & SMOKEOUT CASHLESS:

For questions about registering for Smokeout Cashless, please reach out to support@bestringpos.com.

ADDING SMOKEOUT CASHLESS:

Simply register for Smokeout Cashless to make payments at food and beverage vendors, merch and other locations around the park without having to carry around your credit or debit cards. Please note, Discover is not accepted.

If you forgot to set up cashless options, click here.

TICKET DIFFERENCES

GENERAL ADMISSION TICKET:

Over 30 performances on two stages.

Air conditioned restrooms.

Bars and concessions throughout the festival grounds with cashless availability.

Children 10 & under allowed in free.

VIP EXPERIENCE:

New! Access to elevated stage VIP areas with great views.

New! Commemorative cashless wristband.

New! Dedicated “express” festival entrance line.

New! Tented viewing area with flatscreen TVs.

New! On site concierge.

New! Complimentary charging stations.

In and out privileges.

Shade and relaxed seating.

Full bar available for purchase.

Air conditioned restrooms.

Access to all general admission areas.

ALLOWED & PROHIBITED ITEMS

Guests and their belongings are subject to search upon entry or re-entry. You can help keep the lines moving quickly by leaving large bags at home.

THE FOLLOWING ITEMS ARE NOT ALLOWED AT THE WINDY CITY SMOKEOUT:

Chairs

Weapons of Any Kind, including Fireworks or Explosives of Any Kind

Illegal or Illicit Substances of Any Kind

Large Backpacks (Framed, Hiking Backpacks, etc.)

Glass Containers and Metal Aerosol Cans, including Sunscreen in Aerosol Cans

Outside Food or Drinks (Water will be available for purchase)

Skateboards, Scooters or Personal Motorized Vehicles

Bicycles Inside Festival Grounds

Carts, Tents & Chairs of Any Kind

Hard-Sided Coolers

Pets (except Service Dogs)

No Unauthorized/Unlicensed Vendors Allowed. No Unauthorized Solicitations, Handbills, Sampling, Give-Aways, etc.

LOCKER RENTALS

There will be personal storage lockers available at the festival. 3 different sizes will be available, in addition to cell phone charger lockers and a stroller check. Bags are limited to 8″x8″x16″.

All lockers are in a secure mobile truck and will be staffed for the entire festival. Lock up your purses, backpacks, wallets, car keys and more.

There is limited locker availability. You can reserve your today at thelockerdrop.com.

CHILDREN

The festival is family-friendly. All ages welcome.

Children 10 and under will be admitted at no charge (excluding VIP area).

Any guest accompanying a child in the VIP section must purchase a ticket for that child.

Strollers are welcome.

BE THE FIRST TO KNOW

Sign up for the official Windy City Smokeout newsletter to receive exclusive offers, special announcements about our BBQ, bands & beer, plus more!

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